Developing An Authentic Customer Service Style: A Requirement For Success In The New Economy

Developing an authentic customer service style is a requirement for success with customers in the new economy. Customers in today’s marketplace (including the enormous millennial generation, their Boomer parents and the GenX’ers in the middle) favor a straightforward, down to earth, even slangy style of communication from most types of business with which they interact. (Obvious exceptions include oncologists, pilots, accountants and funeral directors.)