Saturday, February 28, 2015

How The Nation's Most-Awarded Restaurant Handles Extreme Customer Expectations

So you think your customers have high expectations, do you? Let me introduce you to perhaps the house of highest expectations in the world: The Inn At little Washington, a double five diamond–and Forbes 5 star–institution nestled in the absolute middle of nowhere in Virginia–in other words, about an hour and a half drive from anywhere its customers are likely to live. Which means: a three hour round trip in which to discuss both your high expectations and your disappointment if those expectations aren't fulfilled.

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