Thursday, February 5, 2015

Learn Five Guys Burgers' Customer Service Secret: Systematize Surprise And Delight

Although great customer service is most visibly dependent on employee smiles, it lives and dies based on the smiles it creates in customers. And those are the result of the interplay between great employees and great systems. Including what I call “surprise and delight systems.” Surprise and delight systems are formalized

No comments:

Post a Comment