Saturday, December 6, 2014

Leadership, Customer Service And Sustaining The Customer Experience

The leadership focus required to consistently deliver a great customer experience and high level of customer service differs from what’s required to maintain production capacity in manufacturing. Your organization's ability to provide service is overwhelmingly affected by how engaged—how professionally ‘‘alive’’—the employees are who come in contact with customers. Employee engagement, in turn, is propelled by organizational leadership.

No comments:

Post a Comment