Black Friday Essentials: 10 Customer Service And Retail Trends You Need To Have Your Eye On

Here's a timely refresher as we head into Black Friday and The Season: The 10 trends I'm seeing more and more of this year: trends in how customers and their customer service, customer experience and retail expectations are changing. Please don't overlook these as we head into the battlezone (I overstate, but just by a little) that starts tonight and with any luck won't end 'til about January.