Restaurant Customer Service And Technology: Chili's' Tableside (POS) And Mobile Approach

It's a mistake to think that a waiter's job is primarily to deliver food. One of the first lessons, in fact, in my customer service training sessions for restaurant waitstaffs–I'm a customer experience consultant and customer service trainer–is that waiting tables involves a whole lot more than that: It involves giving guests a feeling of recognition, offering entertainment, providing couples counseling, and mediating family relations. Getting food to the table is really the least of what's involved.